Housekeeping

Housekeeping Statuses

Housekeeping Statuses serve to indicate whether a certain room needs attention from your Housekeeping staff or not. Frontdesk Anywhere performs changes in the Housekeeping Status of each room thanks to certain Rules you will have to set up: since the rules are based on the Housekeeping Statuses, it will be good for you to familiarize with what each status mean!

• In the Admin Settings, click on the blue link Housekeeping Statuses under section Housekeeping:

• You will see a list of available Housekeeping Statuses:

Here is a breakdown of what they mean:

1. Clean: Room is clean and ready to be rented!

2. Inspect: Room needs a formal inspection, where action from an Housekeeper might or not be necessary.

3. Dirty: Room is currently rented but needs action from Houssekeepers.

4. Dirty Vacant: Room is not currently rented, it needs full operations from housekeeping.

5. Dirty Departing: Room is due to check-out on the current day.

Housekeeping Rules

Housekeeping Rules are necessary to establish how the system should use the Housekeeping Status. Since the work of your Housekeeping staff will center on the Statuses, it is extremely important to set your rules correctly!

• In the Admin Settings, click on the blue link Housekeeping Rules, under section Housekeeping:

• Your Frontdesk Anywhere comes with some very common default rules that define how your Housekeeping Statuses are to change:

• Before trying to create a new rule, let us examine what each default rule does:

1.Check-In - Dirty: this rule is triggered by the change in the reservation status. When the reservation status will change to Checked-In, that will cause the Housekeeping Status of the room to also change, in this case to Dirty.

2.Check-Out - Dirty Vacant: this rule is also triggered by the change in reservation status. In this case, when a reservation status is set to Checked-Out, the Housekeeping Status will in turn change to Dirty Vacant.

3.Nightly - Dirty: differently from the previous two rules, this one is not triggered by changes in reservation status, but it is triggered automatically on a nightly basis. This rule establiushes that any checked-in room will be marked with the Housekeeping Status Dirty, regardless of whether the status of a reservation has been changed on that day: in hotel management words, this rule accounts for your Stay Overs.

4.Room Change - Inspect: if any of your guests changes room during their stay, the system will trigger the previous room to an ‘Inspect’ Housekeeping Status.

• To Add an Housekeeping Rule, click on the blue button Add at the bottom of the rule list:

• You will need to fill in all information. Begin by giving the rule an easily recognizable title, and if applicable, a short description. From the scroll down menu Housekeeping Status, select the housekeeping status you want your rooms to have, after the rule has run:

• By clicking on the right circle box, select whether you want the rule to be triggered by changes in the Room Status, or whether you want the rule to run on nightly basis: in the latter case, the rule will run automatically every night.
  You can also choose the rule to be triggered by a specific event (check-in/out day) or by days of the week: in the latter case you will need to specify what day/s of the week you want the rule to run, by clicking on the check-boxes:

• Choose the folio status where the rule is to apply:

• In the Stay Interval editable box, select the interval you want the rule to run for (interval of 2 days or 3 days, etc.); also, choose whether you want the rule to repeat on a regular basis by checking the box under Repeat:

• From the scroll down menu, select whether you want the rule to have a lower or higher priority, by choosing the right option:

• Finally, choose whether the rule is to be applied to all reservations or whether you want to manually apply the rule in each reservation folio; place the priority the rule should have, check the Statu box to make it active, and click on the blue button Save when finished:

You will see your Housekeeping Rules and Statuses in action by going in the Housekeeping tab on top of your Tape Chart: